At the moment, we only ship within the United Kingdom. Unfortunately, we do not offer international shipping, including to Europe. If you are looking to purchase our products in Europe, please visit our European store (https://tienda.ibericoscovap.com/en/).
Important Information
We partner with trusted logistics companies to ensure the best shipping experience. Our main couriers are DPD and Royal Mail.
Shipping costs are calculated at checkout based on weight, volume, and destination.
We comply with all relevant UK food shipping regulations, ensuring that our products are delivered safely and in perfect condition:
Upon delivery, we recommend checking your package immediately. If you notice any damage or missing items, please report it to our Customer Service team.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us [COVAP UK LIMITED, THE CIRCLE, QUEEN ELIZABETH STREET, 19 , SE1 2JE LONDON, customerservice@altaexpresioncovap.uk, +44 7880 652394] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
This Part does not apply as regards the following the supply of goods which are liable to deteriorate or expire rapidly.